Returns Policy

Change of Mind Returns
Matty's Toys & Baby are confident that you will be satisfied with your purchase from us as we go to a lot of trouble to ensure we only stock quality products. If you purchase an item and change your mind, you can exchange it or we can give you a store credit. Returns will only be accepted with a receipt, for items that have not been used and are in their original packaging. Returns must be made within 30 days of purchasing. Shipping and handling charges are non-refundable.

To request a change of mind return please email: with your invoice or order number or call us on 02 4423 5447 Mon-Fri between 9am - 5pm or Sat 9am - 4pm EST. We'll email you back with the address to send your return to.

We suggest you send your return parcel via registered post so that it can be traced. We're unable to refund items that are lost in the mail. You are responsible for all return freight charges. You'll be refunded for the product once we have received the item back. Please allow up to 7 days for returns to be processed.


Faulty Products
If an item is received faulty then we'll gladly repair, replace or refund it provided you contact us within a reasonable time. A full refund for shipping costs will also apply if a refund is required. Please email: with details of the fault and if possible include a photo or call us on 02 4423 5447 to discuss the problem.